Organizations today are looking at customer experience excellence as a method to manage customer interactions throughout the customer journey and deliver experiences that would increase brand loyalty and revenue at the same time.

We, at INDEVCO Consultancy not only help companies setup a value-driven customer experience (CX) ecosystem, but also help companies equip their customer experience professionals with the needed knowledge of the Customer Experience Framework competencies from the Customer Experience Professionals Association (CXPA) renowned methodology.

Being a CXPA Recognized Training Provider as of January 2021, our customer experience experts team can now assist clients and governmental bodies in gaining knowledge of the 6 CX competencies:

• Customer-Centric Culture
• Organizational Adoption & Accountability
• VOC, Customer Insight & Understanding
• Experience Design & Improvement
• Metric, Measurement & ROI
• Customer Experience Strategy
  

To achieve this advanced level of customer experience excellence, our team underwent an extensive rigorous consideration process where our qualifications met the needed professional criteria to providing quality training in line with the CXPA Customer Experience framework.

Maya Khalifeh, Principal Sales and leading the service of Customer Experience & Retention Strategies, explains, “To be one of the only 11 Recognized Training Providers worldwide by CXPA is an honor for us! We are eager to transfer knowledge in CX best practices and a world-class CX methodology to clients and government bodies across the world. Thus, make a positive impact in the business world we live in.”

To develop customer experience knowledge, and grow as a customer centric professional and master customer experience, you can choose either an open house CX Masterclass or an in-company CX masterclass. Please contact: requests@indevcoconsultancy.com.